We are looking for a Global Technical Support Engineer for a prestigious client based in Malta.
Role Summary:
Join our global team and take the lead in supporting and enhancing high-profile IT systems. This is a hands-on technical role focused on system stability and performance, security, continuous improvement and mentoring fellow support IT personnel.
Responsibilities:
- Provide 2nd & 3rd line support for IT systems and applications.
- Maintain deep knowledge of the full IT environment and provide expert guidance on all components of the end-to-end service.
- Lead root cause analysis and implement long-term solutions.
- Maintain and improve Windows Server environments (physical/virtual), AD, backups, patching, and PKI.
- Ensure adherence to compliance standards for audits (e.g. ICAO, EIDAS, and ISO27001) while promoting and implementing industry best practices.
- Ensure all system changes are properly planned, tested, documented, approved, and reviewed to maintain reliability, with clear back-out plans in place.
- Automate tasks and improve system efficiency through scripting.
- Support disaster recovery and failover testing.
- Collaborate with internal teams and 3rd-party suppliers.
- Create and maintain technical documentation and knowledge bases.
- Mentor junior team members and promote best practices.
Requirements:
- Higher level education in IT or a related degree. Or in the absence of a relevant degree an additional 5 years’ experience in addition to the years of proven experience listed below.
- 3+ years in Windows enterprise support and operations.
- Experience with:
- Change management processes
- Microsoft SQL (backups, tuning, support)
- External customer and supplier support
- Network devices (VLANs, routing) – desirable
- Hyper-V and data center operations – desirable
- PKI systems (Microsoft CAs) – desirable
- Windows Domain Admin – Hands-on experience with setup and configuration of physical/virtual machines, Windows Server 2016+ (AD, DNS, GPO, Hyper-V, Failover Clustering), and WSUS patch management.
- Application Lifecycle – Oversee application updates and upgrades, driving improvements in collaboration with development teams.
- PKI & CA Operations – Experienced in managing Public Key Infrastructure (PKI), including Certificate Authority (CA) operations and certificate generation processes.
Certifications
- Microsoft or other relevant technical certifications preferred.
Skills & Competencies
- Fluent in English (French is a plus).
- Strong troubleshooting, problem-solving, and documentation skills.
- Ability to read and interpret technical journals, schematics, wiring diagrams, specifications, international standards, and solution documents.
- Proficient in Microsoft Office (Word, Excel, Visio).
- Experience with ITIL-based incident and change management tools.
- Excellent interpersonal, communication and customer-facing skills.
- Hard-working, goal-oriented, energetic, and professional in fast-paced, results-driven environments.
Ability to challenge ideas calmly and logically, explore solutions, anticipate risks, and adapt to changing locations and on-call schedules.
Work Environment & Expectations
- Office-based role with occasional data center exposure (ear protection provided when required).
- Participate in on-call support rotation as needed.
- Follow ITIL best practices and comply with all security, quality, and safety standards.
- Use and help maintain company tools for remote support, asset and service management.
- International travel up to 60% for implementations, training, and support—valid passport and visas required.
- Must be eligible to work in the EU and internationally; national-level security clearance eligibility is a plus.