We are looking for an Assistant Manager – IT Operations & Technology for a prestigious client based in Malta. Top package for the right candidate.
Role Summary:
The position supports the firm’s technology operations, cyber security governance / compliance activities, user onboarding, and assist in business technology initiatives while ensuring that IT services continue to meet operational and regulatory requirements.
Responsibilities:
IT Operations & Team Leadership
-Coordinate daily activities and priorities of the IT team.
-Act as the main point of contact between the firm and external technology partners and service providers.
-Ensure support requests are managed and resolved efficiently.
-Maintain IT documentation, asset inventories, procedures, and operational records.
-Support IT procurement, vendor management, and licence administration.
User Support & Workplace Technology
-Coordinate the deployment, configuration, and lifecycle management of laptops and end-user devices.
-Conduct IT induction sessions and onboarding activities for new joiners.
-Manage software installations, updates, and endpoint configuration.
-Coordinate hardware repairs, rebuilds, and device replacements.
-Provide technical support and guidance to staff across all service lines.
Microsoft 365 Administration
-Administer Microsoft 365 services including Exchange Online, Teams, SharePoint Online, and OneDrive.
-Manage user accounts, permissions, group memberships, and access requests.
-Support Microsoft Intune device enrolment and policy administration.
-Assist with Microsoft Purview, information protection, document classification, and data governance initiatives.
-Support adoption of Microsoft 365 and Power Platform technologies.
Governance, Risk & Compliance
-Support the firm’s compliance and regulatory obligations.
-Coordinate evidence collection for audits, reviews, and compliance assessments.
-Help maintain IT policies, standards, procedures, and control documentation.
-Track remediation actions arising from audits, risk assessments, and security reviews.
-Work with stakeholders to ensure technology controls remain effective and appropriately documented.
-Support business continuity, disaster recovery, and operational resilience activities.
-Coordinate periodic access reviews and user lifecycle processes.
-Assist with information security awareness and governance initiatives.
Security & Service Management
-Review security reports, vulnerability findings, and recommendations provided by the Managed Services Provider.
-Coordinate remediation actions and internal follow-up activities.
-Participate in incident management, escalation, and post-incident review activities.
-Ensure security and operational issues are appropriately tracked and resolved.
-Support ongoing improvements to the firm’s security posture and technology governance framework.
Projects & Continuous Improvement
-Assist with technology refresh programmes, data cleansing initiatives, and digital transformation projects.
-Support implementation of new systems, processes, and automation solutions.
-Identify opportunities to improve service delivery, operational efficiency, and user experience.
-Provide technology guidance to business teams and project stakeholders.
Requirements:
-4 years’ experience in an IT Systems Administration, Infrastructure Support, IT Support, or similar role.
-Experience coordinating technical teams, suppliers, or service providers.
-Strong troubleshooting and organisational skills.
-Excellent communication and stakeholder management abilities.
-Experience working within regulated or compliance-focused environments is desirable. -Microsoft 365 Administration -Microsoft Teams, SharePoint Online and OneDrive
-Microsoft Intune
-Microsoft Entra ID