Training Team Manager

We are looking for a Training Team Manager for a leading iGaming company. The role is based in Sofia. Top package for the right candidate.

 

Responsibilities:

– Provide effective management and leadership to a team of trainers, overseeing their activities and ensuring smooth coordination.
Report directly to the Head of QC & Training and collaborate closely to align initiatives with organizational goals. – Ensure compliance with all regulatory and contractual standards, striving to exceed expectations in training delivery.
– Proactively foster a positive, engaging, and relationship-building environment with all staff members, promoting a culture of continuous improvement.
– Design and implement comprehensive training programs for new Game Presenters and Shufflers, as well as retraining initiatives for existing employees to enhance performance quality.
– Serve as a role model and mentor for staff, imparting essential procedures and controls for specific table games and reinforcing excellent service skills.
– Implement coaching strategies to support staff development and encourage professional growth, providing guidance and support as needed.
– Develop and optimize training materials, continuously refining the training program structure to ensure effectiveness and relevance.

Requierments:

– Minimum three years of managerial experience, demonstrating effective leadership of teams comprising 20 or more members.
– Possesses a strong leadership mentality, guiding teams towards achieving strategic objectives.
– Excellent verbal and written communication skills in English, facilitating seamless interaction across all levels of the organization.
– Assertive and proactive individual with a proven ability to drive projects independently or collaboratively, ensuring efficient delivery of results while actively engaging stakeholders throughout the process.
– Proficient in strategic planning, capable of devising and implementing long-term organizational goals.
– Demonstrates essential decision-making and problem-solving skills critical for navigating complex challenges.
– Process and people-oriented, committed to adhering to established processes while also recommending and communicating logical improvements. Demonstrates a track record of maintaining a positive work environment and developing teams.
– Previous experience in developing and implementing training programs is preferred.
– Experience working with Key Performance Indicators (KPIs) to measure and track organizational performance.
– Previous experience leading a training department and familiarity with the gaming industry is advantageous.
– Proficient in navigating Microsoft Office applications for efficient task management and documentation.

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