We are looking for a Trainer for a leading iGaming company. The role is based in Colombia, Bogota. Top package for the right candidate.
Role Summary: In this role, you will be responsible for training new Game Presenters and Shufflers, creating and optimizing training materials, and developing programs to enhance performance and quality. Your role is crucial in ensuring that staff conduct games confidently and professionally while fostering an environment that promotes growth and excellence.
Responsibilities:
- Training Development: Create and refine training materials and program structures for Game Presenters and Shufflers, ensuring comprehensive knowledge of games and procedures.
- Performance Enhancement: Develop performance improvement plans and set relevant KPIs to drive quality and effectiveness in training.
- Employee Training: Train staff on specific table game procedures and controls and create an environment that supports high performance and professional development.
- Motivation and Feedback: Inspire and encourage trainees, providing constructive feedback to both trainees and Management to support continuous improvement.
- Program Management: Design and maintain training programs for new hires and current team members, coordinating with Shift Managers to address individual training needs.
- Team Coordination: Collaborate with Shift Managers to identify specific training requirements and ensure that training addresses individual and team needs effectively.
Requirements:
- Education: High School Diploma or higher.
- Language: Proficient in English, excellent written and verbal communication.
- Team Collaboration: Ability to work effectively within a team and contribute to a collaborative work environment.
- Positive Attitude: A positive attitude with a strong desire to learn and grow professionally.
- Coaching Skills: Patience and a passion for coaching, with a commitment to motivating and developing others.
Nice to Have:
- Experience: Previous experience in iGaming or traditional casino environments is considered advantageous.
- Practice with Training Programs: Experience in designing and delivering training programs specifically for casino dealers or similar roles.
- Advanced Certification: Professional certifications or training qualifications related to casino operations or instructional design.