We are looking for Junior Technical Support for a regional leader in the technical security industry based in Romania (Bucharest).
Responsibilities:
- Technical support to our partners and customers (offering pre-sales technical assistance and after-sales support services)
- Taking care of service procedures and RMA
- In charge of demo board – to work properly and to be updated with new products
- Testing devices and making reports
- Working with the sales team as the technical support and identifying all technical issues to ensure complete customer satisfaction through all stages of the sales process
- Presentation of products from demo boards to the customers
- Keeping up with new technologies in the market
- Preparation of manuals, user guides, certification
- Taking care of products on our B2B platform
Requirements:
- At least 1 year of previous experience in similar positions in Security&Safety business (technical protection)
- Basic technical skills with knowledge of video surveillance, intrusion, access control, and intercoms systems
- University degree in the technical field
- Excellent communication and presentation skills
- High degree of team-working skills, responsibility, flexibility and proactivity
- Ability to execute corporate goals
- Affinity to new technologies and willingness to continuous improvement
- Excellent knowledge of MS Office package (Excel) and internet
- Fluency in English (B2 level)
- Driving license and availability for business trips
- High level of work ethic and honesty