Junior Technical Support

We are looking for Junior Technical Support for a regional leader in the technical security industry based in Romania (Bucharest).

 

Responsibilities:

  • Technical support to our partners and customers (offering pre-sales technical assistance and after-sales support services)
  • Taking care of service procedures and RMA
  • In charge of demo board – to work properly and to be updated with new products
  • Testing devices and making reports
  • Working with the sales team as the technical support and identifying all technical issues to ensure complete customer satisfaction through all stages of the sales process
  • Presentation of products from demo boards to the customers
  • Keeping up with new technologies in the market
  • Preparation of manuals, user guides, certification
  • Taking care of products on our B2B platform

 

Requirements:

  • At least 1 year of previous experience in similar positions in Security&Safety business (technical protection)
  • Basic technical skills with knowledge of video surveillance, intrusion, access control, and intercoms systems
  • University degree in the technical field
  • Excellent communication and presentation skills
  • High degree of team-working skills, responsibility, flexibility and proactivity
  • Ability to execute corporate goals
  • Affinity to new technologies and willingness to continuous improvement
  • Excellent knowledge of MS Office package (Excel) and internet
  • Fluency in English (B2 level)
  • Driving license and availability for business trips
  • High level of work ethic and honesty

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