Head of Workforce Management & Business Intelligence

We are looking for a Head of Workforce Management & Business Intelligence for a leading iGaming company. The role is based in Bucharest. Top package for the right candidate.

Role Summary:
The Head of Workforce Management & Business Intelligence is responsible for  leading the Workforce Management  and Business Intelligence teams and ensuring the efficient and effective management of the company’s workforce. This includes leading and coaching people in the teams,  managing company’s employee schedules, monitoring performance, and implementing strategies to improve productivity.
Responsibilities:
  • Develop and implement workforce management strategies and Business Intelligence, department policies, and procedures that support the organization’s business objectives;
  • Analyze and forecast staffing needs, ensuring that the organization has the right number of staff with the necessary skills to meet operational demands;
  • Manage the organization’s scheduling process, ensuring that shifts are allocated fairly and efficiently;
  • Oversee the development and maintenance of workforce management systems and tools, including scheduling software and time and attendance systems;
  • Monitor and analyze workforce data to identify trends and patterns, and make recommendations for improvements to staffing levels, shift patterns, and other workforce-related matters;
  • Collaborate with other departments within the organization to ensure that workforce management practices align with overall business objectives and strategies;
  • Supervises, motivates and coaches the Workforce management and business intelligence teams;
  • Provides leadership and direction to teams of workforce management professionals and business intelligence, ensuring that they have the necessary skills, knowledge, and support to perform their roles effectively;
  • Provide regular reports to senior management on workforce management metrics, including staffing levels, labor costs, overtime and employee satisfaction;
  • Develop and manage the workforce management budget, ensuring that resources are allocated effectively and efficiently;
  • Drive continuous improvement in workforce management practices and processes, and champion best practices across the organization;
  • Develop and implement training programs for the workforce management team;
  • Ensure all team members understand and adhere to company policies and procedures;
  • Continuously review and improve workforce management processes to ensure they are efficient and effective;
  • Use strong interpersonal and communication skills to build and maintain productive and effective working relationships with senior leaders, internal and external business partners and various groups across the organization;
  • Participates to improve the company’s activity;
  • Compliance with the company’s standards;
  • Reports to direct Manager any violation of the internal Rules and Regulations and Standard Operating procedures.

Requirements:

  • Bachelor’s Degree preferred, or equivalent combination of education, training, and practical experience related to the requirements of the role.
  • Proven experience of at least 3 years in similar roles.
  • Advanced proficiency in English, both written and verbal.
  • Advanced proficiency in Microsoft Office suite (Excel, Word, PowerPoint, Outlook) or Software tools.
  • Exceptional leadership skills with a track record of successfully managing and developing diverse high-performing teams.
  • Strong decision-making skills.
  • Comfortable in a dynamic environment.
  • Understanding of Romanian labor law.
  • Strong interpersonal skills and empathy.
  • Experience in the iGaming industry or Live Casino is advantageous but not mandatory.

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