We are looking for a Forum and Community Manager for a leading iGaming company. The role is based in Malta. Top package for the right candidate.
The Role Summary:
We are looking for a dynamic and knowledgeable Forum & Community Manager with a deep understanding of the iGaming industry, particularly in the slots & Live Casino segments. The ideal candidate will be responsible for managing and growing our player community across various web platforms, including 3rd party affiliates & discord channels. This role requires someone who is not only familiar with social media and community engagement strategies but also understands the nuances of iGaming.
We are looking for a dynamic and knowledgeable Forum & Community Manager with a deep understanding of the iGaming industry, particularly in the slots & Live Casino segments. The ideal candidate will be responsible for managing and growing our player community across various web platforms, including 3rd party affiliates & discord channels. This role requires someone who is not only familiar with social media and community engagement strategies but also understands the nuances of iGaming.
Responsibilities:
Community Engagement:
- Foster and nurture a vibrant online community by actively engaging with communities, participating and responsively communicate with a fan audience to build brand loyalty and advocacy.
- Become a lead moderator in affiliate sites and relevant forums to ensure products are promoted in the right way.
- Moderate conversations with players across various social media platforms, including Discord, ensuring a positive and engaging environment.
- Join and actively participate in relevant social media channels to engage with the community, answer queries, and provide support.
- Escalate any challenges or significant issues to the relevant departments within the business.
Content Management:
- Create, curate, and moderate content specifically designed to engage followers.
- Develop and implement social media & community strategies to increase audience engagement and player retention.
- Create and share engaging content related to our slot games & Live Casino Vertical.
Player Support:
- Respond to player inquiries promptly and effectively, provide assistance and solutions to enhance their gaming experience.
- Monitor and manage the community of players, ensuring their feedback and suggestions are communicated to the business.
Research and Analysis:
- Scan and analyse the largest iGaming communities to stay updated on industry trends, player preferences, and potential areas for improvement.
- Analyse data to assess community engagement and provide regular reports and insights on social media performance to the marketing team.
Rеquirements:
- Relevant degree in Marketing, Communications, Journalism, or a related field.
- Proven experience in content management, social media management, or community management.
- Experience in a similar role within the iGaming sector is highly desirable.
- Proficient in using social media platforms such as Discord or similar, for community management.
- Must be familiar with iGaming affiliate websites and how they manage communities.
- Excellent communication skills in English, both written and verbal.
- Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
- Experience with graphic design, video editing, or other multimedia content creation tools is a plus.
- Strong analytical skills with the ability to interpret data and derive actionable insights.
- Passionate about gaming and familiar with online casino communities.
- Self-motivated, proactive, and able to work independently.
- Strong problem-solving skills and the ability to handle challenging situations with tact and professionalism.
- Team player with excellent interpersonal skills and the ability to collaborate effectively across teams.
- Passion for community building, customer engagement, and brand advocacy.