We are looking for a Team manager for a leading iGaming company. The role is based in Belgrade. Top package for the right candidate.
The ideal candidate will bring strong people management experience, with proven ability to directly manage teams of 25+ employees while driving team engagement, employee development, and operational excellence.
Responsibilities:
People Leadership & Team Management
- Lead, motivate, and directly manage a team of 25+ employees within operations.
- Build a positive, high-performance team culture focused on accountability, collaboration, and employee engagement.
- Conduct regular 1:1 meetings, coaching sessions, and performance reviews.
- Foster a positive and collaborative team environment through effective communication and regular team meetings.
- Support employee growth through continuous feedback, mentoring, and development planning.
Operational Management
- Ensure smooth day-to-day operations and consistent delivery of operational KPIs and service standards.
- Monitor team productivity, attendance, and overall operational performance.
- Handle absence management, disciplinary processes, and grievance procedures in line with company policies.
Performance & Development
- Identify performance gaps and implement improvement plans where necessary.
- Partner closely with training teams to support onboarding and continuous employee development.
- Drive performance management initiatives to achieve organizational targets and operational efficiency
Compliance & Standards
- Collaborate with cross-functional stakeholders and ensure alignment between operational needs and business objectives.
- Maintain high levels of professionalism, operational discipline, and quality standards across the team.
- Ensure all processes, policies, and procedures are followed in line with company standards and values.
Candidate Requirements:
- Experience:
- At least 3 years of previous experience in a similar role.
- Proven experience directly managing operational teams with a span of at least 25 employees.
- Previous experience in a fast-paced operational environment, experience in the iGaming industry or Live Casino is a plus.
- Education:
- An academic qualification in Management or a related field is considered a plus.
- Minimum High School Diploma required.
Skills:
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- Advanced PC skills (Office 365).
- Strong communication and interpersonal skills.
- Conflict management abilities.
- Strong leadership and mentoring skills.
- Ability to work in a fast-paced environment.
- Very good time management skills.
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- Language Skills: Advanced English (written and spoken).
- Flexibility: Availability to work shifts.